Sesam Street 323b, 4010, Norway
We’re open Monday – Friday, 8 a.m. – 7:30 p.m. EST
Frequently Asked Questions
Please read our FAQ before sending us a message.
Delivery charges vary by order weight, location, and shipping method. Domestic standard shipping is often $5 or free over $50, while express shipping is higher. International rates start around $20 for standard and $40 for express. Check the Online Shop’s shipping policy or at checkout for exact costs.
The Online Shop accepts the following payment methods:
- Credit/Debit Cards (Visa, MasterCard, American Express)
- Bank Transfer
Check the payment options at checkout for any additional methods or updates.
Delivery times vary based on location and shipping method:
- Domestic Standard Shipping: 3-5 business days
- Domestic Express Shipping: 1-2 business days
- International Standard Shipping: 7-14 business days
- International Express Shipping: 3-7 business days
Check the shipping options at checkout for more accurate estimates.
Shopping in the Online Shop is secure. Your data is protected through:
- SSL Encryption: Ensures all transactions are secure.
- Secure Payment Gateways: Processes payments safely.
- Data Privacy Policies: Protects your personal information.
Your data is handled with the utmost care to ensure privacy and security.
After placing an order:
- Order Confirmation: You’ll receive an email confirming your order details.
- Processing: The order is prepared for shipment.
- Shipping Notification: You’ll receive another email with tracking information once the order is shipped.
- Delivery: The order is delivered to your specified address.
You can track the status of your order using the provided tracking number.
Yes, you will receive an invoice for your order. It will be sent to your email after the order is confirmed. You can also find the invoice in your account order history on the Online Shop’s website.
